Have any general questions?

Can you provide in-house custom packaging manufacturing or outsource this service?

Our in-house custom box manufacturing is handled by our own team of highly skilled and experienced professionals. We work closely with each customer to ensure their specifications and requirements are met.

How does your company differentiate itself from competitors?

At AnyRigidBox, we pride ourselves on our rigid boxes of the highest quality locally sourced materials. Our boxes are built to last 2-3 times stronger than the competition. Furthermore, our prices are competitive, and our knowledgeable customer service team always supports customers. We invite you to experience the AnyRigidBox difference for yourself.

Do you offer any discounts for non-profit organizations?

Yes, we do. For more information, kindly email our customer service team; we will be delighted to provide you with a discount code.

Would it be possible to arrange a visit to your office to discuss a custom packaging project?

We do not allow customers to visit our office; however, should you need more information, we would be pleased to discuss your project via email or phone. Please do not hesitate to get in touch with us.

Have any questions about design and artwork?

Do you have a design team that could create the artwork and template for my rigid boxes?

Yes, here at AnyRigidBox, we have a design team that can help you. We have a fantastic group of creative and experienced graphic designers who can create stylish templates and artwork for your boxes.

What is the preferred method to submit a design file?

Send us your project details, necessary instructions, and the design file (if available). We can then provide help and support.

What are the acceptable formats for design files?

Please ensure that designs are provided in one of our accepted file formats: .ai, .pdf, .eps, .psd, .cdr, or .png and that the resolution is at least 300 dpi.

Are there any specific requirements for design files?

Do you have specific requirements for design files? All files should be uploaded in vector formats such as .pdf, .ai, .psd, and .eps. Additionally, please include 1/8th inch bleed and crop marks with your design to ensure the best results in printing.

What are the associated fees for design services?

We look forward to providing you with our complimentary design services with no fees attached. We are here to create a unique design that fulfills all your requirements!

Have any questions about material and printing?

Which materials do you use for producing custom rigid boxes?

We employ only the best quality materials for crafting our custom rigid boxes. The selection includes art paper, brown kraft paper, SBS paperboard, chipboard, and corrugated cardboard. Feel free to contact us if you require any additional information.

Are your materials recyclable and environmentally sustainable?

We take much pride in our commitment to sustainability! Our products are made with eco-friendly and sustainably sourced materials, enabling us to reduce our environmental impact while still making smart decisions.

What printing technologies are available at your company?

At AnyRigidBox, we offer a variety of printing technologies, including digital, offset, screen, and metallic foil printing. Your design will look great on whatever surface of the box it's printed on! Please don't hesitate to reach out if you have any further inquiries about these printing techniques.

Have any questions about orders, payments, and refunds?

Can I purchase a plain box from your company?

Absolutely! Our custom boxes come without printing, and we'd love to help you find the perfect box in custom sizes. Get in touch with our sales representatives to place your order. We look forward to hearing from you.

Would it be possible to obtain a sample box?

We would be delighted to provide you with a sample of our boxes. Please tell us more details about what you require so we can customize it.

What is the minimum order quantity?

If you wish to purchase our products, the minimum order quantity is ten pieces, which could differ depending on the product. If you want to order, please get in touch with us for more details. We appreciate your interest!

What payment methods do you accept?

We accept payment via credit cards, PayPal, check, or bank transfer.

What are the steps for ordering personalized rigid boxes?

To start your order, please ask for a quote and upload your design for review. We will start producing your boxes after you check the proofs and pay the invoice.

Can I place orders in person at your office?

Sorry, but orders can only be placed through our website. We do not accept orders at our office. Thank you for being so understanding.

Do you offer discounts on bulk orders?

Yes, we do. To find out about our special discounts and offers, please contact us.

What is your return and refund policy?

Since we are a custom box manufacturer, we do not offer refunds. However, if the product you ordered does not meet your design or has any faults, you can contact our sales team to request a reproduction or reprint of the boxes.

Does your company provide refunds for any defective goods?

At AnyRigidBox, refunds are not available because each order is customized to the customer's specifications and instructions. If the customer is dissatisfied with the product received, they can contact our sales team to investigate why the requirements were not met and request a re-production of the boxes.

Have any questions about shipping and turnaround?

What is the estimated completion timeline for orders?

Our goal is to finish orders as promptly as can be, though the amount of time it takes can depend on how big or complicated the order is. On average, it usually takes 8-10 business days; however, depending on the order details, it may take longer. If you wish to know a more exact timeline, please do not hesitate to contact us.

Which third-party logistics provider do you use for shipping?

We use the services of multiple third-party logistics companies like UPS, FedEx, and DHL to ship our orders.

Is expedited shipping available?

Yes, we have expedited shipping options available. Please let us know when you need your product to arrive, and we will be happy to help.